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RETURNS POLICY
At PROSKI, we are confident in our products and our sales staff to make sure that you get the best help and gear that are best suited for your adventures.
We are a local, independently owned store and do not offer ‘change of mind’ refunds for returned items (this includes incorrect sizing). This is in accordance with the Competition and Consumer Act 2010 (Cth). You can read more about this HERE.
However, we are happy to offer you a store credit or exchange subject to the following conditions:
Store credits, valid for 3 years, will be issued for the amount paid at time of purchase for the item being returned. For in-store purchases, the credit will be issued via a gift certificate. For online purchases, the credit will issued in the form of an online gift card that can be used online at checkout or in-store.
Unfortunately, stock levels vary, and we are not able to stock all products in all sizes, which may result in your desired exchange product or size not being available. In the event that your desired exchange product is not in stock, a store credit will be issued.
HOW TO RETURN
Please follow the steps below to make the process quick and easy for you.
Please note:
Faulty
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