We are confident in our products and our sales staff to make sure that you get the best help and gear that are most suitable for your adventures.
We are a local, family-owned business and do not offer ‘change of mind’ refunds (this includes incorrect sizing); this policy is in accordance with Fair Trading NSW. If you would like further information please see this link. However we’re happy to offer an exchange or issue a store credit subject to the following conditions:
Store credits are valid up to 3 years from the date of issue. They will be issued for the amount paid at time of purchase for the particular item being returned.
Each new product sold by PROSKI is covered by the individual manufacturer’s warranty. Please check the manufacturer’s website for information regarding their specific warranty policy. PROSKI does not make the final decision on what will be covered and it is up to the discretion of the manufacturer as to what qualifies as a warranty.
Faulty goods claims will ONLY be accepted with valid proof of purchase from either our store or webiste. For online purchases, please email us CLEAR detailed photos of the issue. Please also include your original order number or proof of purchase.
The items will then be forwarded to the supplier for assessment. Please note warranty claims can take 4-8 weeks to process. PROSKI may decide to return the product to the manufacturer’s repair agent to determine the nature of the fault or problem.
PROSKI reserves the right to not offer a repair, refund or exchange where the item fault is as a result of misuse, normal wear and tear or neglect. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.
PROSKI has no control over manufacturer warranty periods, therefore, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process.
In cases where you have returned goods directly to the manufacturer, PROSKI cannot be held accountable for repair periods or communication from the manufacturer.
Each manufacturer may have different warranty periods or service standards for faulty items, we have no control over the repairs or assessment process for warranty issues. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.
Your exchange/credit will be processed within 7-10 working days from receipt of returned goods.
Yes, in some cases we can exchange or issue a store credit if you have made an incorrect purchase of a sale item provided:
It is the responsibility of the customer to provide the proof of purchase, likewise if the receipt is lost the only way we can recover this if a bank statement is provided.
Yes, if for whatever reason you have made an incorrect purchase on our online store, we can exchange or issue a store credit provided:
The item(s) must be returned to PROSKI, 19 National Park St Newcastle West NSW 2302 AUSTRALIA via tracked Australia Post or courier. Please advise us of the tracking number and enclose your email proof of purchase.
The product is not one in which a change of mind return is not available (see below)
Where an exchange is made due to customer change of mind you are required to pay for postage for the return of the item to PROSKI as well as the postage for the new item being sent to you. This also applies when ‘Free shipping‘ is in place.
If these requirements are not satisfied, PROSKI reserves the right to NOT offer an exchange or credit voucher.
PROSKI will refund an item purchased online provided:
PLEASE NOTE: Proski issues refunds using your original payment method. Therefore, Gift cards not redeemable for cash.
Proski reserves the right to correct errors and withdraw stock from sale. Proski sells all items online and in store, we update our online stock twice a week, therefore, some items may have been sold.
PROSKI takes security seriously. Consequently, we have the latest in security certificates and only use Paypal, Afterpay or Zippay for your secure payments.
We accept Paypal, Afterpay and Zippay for all orders.